Thank you for supporting handmade art. Every piece is created and packaged with care to reach you safely. Please read the shipping details below before placing your order.
1. Processing Time
- Orders are typically processed within 7–10 business days after payment is received.
- Custom commissions or made-to-order pieces may take longer—processing times will be communicated directly.
2. Shipping Methods & Delivery
- Orders within India are shipped via reliable courier services.
- International orders are shipped through trusted carriers (e.g., DHL, FedEx, India Post EMS).
- Delivery timelines:
- Domestic (India): 5–10 business days
- International: 10–21 business days (may vary depending on customs and location)
3. Packaging
- All artworks are packaged securely to prevent damage during transit.
- Paintings, mini canvases, and glass bottles are carefully wrapped with protective materials.
- Sustainability matters—where possible, eco-friendly or upcycled packaging is used.
4. Shipping Costs
- Shipping charges are calculated at checkout and vary by weight, size, and destination.
- International customers are responsible for any customs duties, taxes, or import fees.
5. Order Tracking
- Once shipped, you will receive a tracking number via email.
- Please allow 24–48 hours for tracking information to update.
6. Damaged or Lost Packages
- If your order arrives damaged, please contact me within 3 days of delivery with clear photos of the product and packaging.
- I will offer a replacement (if possible) or process a refund/store credit.
- Lost packages will be investigated with the courier, but I cannot be held responsible for delays or errors beyond my control.
7. Customs & International Shipping
- International customers are responsible for any customs clearance fees, duties, or taxes.
- Customs delays are outside my control and may extend delivery times.
8. Contact
For questions about your order or shipping, please email me at: shivangi@zeddworkstudio.com